Privacy Policy

At Golden Pharaoh Casino, we value the trust and loyalty of our players. Protecting your personal data is a priority, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to support transparency and help you make informed choices when using our casino services.

Data Processing

This Privacy Policy explains how we process players’ personal data in line with applicable gambling and compliance obligations. Processing is necessary to provide access to games and related services, maintain account security, and meet regulatory requirements.

Golden Pharaoh Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Using our services requires acceptance of this Privacy Policy. We may update this policy from time to time, so we recommend reviewing it periodically. If you continue to use Golden Pharaoh Casino after changes are published, this indicates your acceptance of the updated terms.

Collection of Information

We may collect different categories of personal information through our website and services, including:

  • Registration and communication data: information provided during account creation and later communications, such as your name, contact details, date of birth, and identification documents where required.
  • Interaction records: logs of contact with our team via email, live chat, or other channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, and how you use our website.
  • Compliance documentation: information and documents needed for identity verification, fraud prevention, and regulatory compliance.

Usage of Information

We use collected personal data for the following purposes:

  • Processing transactions and managing bets.
  • Providing access to our services and responding to support requests.
  • Performing verification, risk, and compliance checks.
  • Sending marketing communications when you have given explicit consent.
  • Meeting legal obligations, including anti-money laundering requirements.
  • Preventing, detecting, and investigating fraud or illegal activity.
  • Analysing data and improving site performance, security, and user experience.

Marketing Communications

If you opt in, we may send you promotional messages about Golden Pharaoh Casino products, services, and offers. You can opt out at any time through your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. We may share it only when necessary, including:

  • Within our group: to support account administration and service delivery.
  • With trusted partners: where required for processing and regulatory obligations.
  • With third-party providers: for services such as payment processing, identity verification, fraud monitoring, and technical operations.

Where data is shared, we apply appropriate safeguards and confidentiality obligations designed to protect your information.

Data Security and Retention

Golden Pharaoh Casino uses appropriate technical and organisational measures to protect personal data and comply with applicable legal standards. We retain personal data only for as long as necessary for the purposes set out in this policy and to meet regulatory obligations, including a minimum retention period of five years following account closure where required under anti-money laundering rules.

Cookies and Tracking

We use cookies and similar tracking technologies to operate the website, understand how the services are used, improve functionality, and support marketing activity where permitted. You can control cookies through your browser settings. Restricting cookies may affect how certain features work.

Your Rights and Contact Information

You may have the right to access, correct, or request deletion of your personal data, subject to applicable laws and regulatory requirements. You may also object to certain processing, including use of your data for marketing.

If you have questions or requests regarding your personal data, you can contact our Data Protection Officer through our support channels. Where GDPR applies, you may also lodge a complaint with the relevant supervisory authority.

This Privacy Policy reflects our commitment to protecting your privacy while maintaining a secure, compliant, and responsible gaming environment. If you need help regarding your personal data, please contact us.